Ex-Display Condition Guide
What to Expect from Ex-Display & Clearance Furniture
Our ex-display and Shop Floor Sale pieces offer exceptional value on carefully selected items from our showroom. Each piece is individually assessed before being offered for sale. This guide explains exactly what that means for you as a buyer.
What We Check Before Listing
Every ex-display item is inspected by a member of our team prior to listing. Our assessment covers:
- Structural integrity — frames, legs, and bases are checked for stability and soundness
- Upholstery condition — fabric or leather is reviewed for wear, fading, pilling, or soiling
- Cushion performance — seat and back cushions are assessed for resilience and fill condition
- Surface finishes — visible scratches, marks, or patina on wood, metal, or stone elements are noted
- Moving parts — recliners, sofa beds, and modular connectors are tested for correct function
Items listed as ex-display have been used in a live showroom environment. They may carry light signs of handling or display — this is reflected in the price and disclosed in the product listing.
How Faults & Wear Are Documented
Where a known fault, mark, or area of wear exists, we aim to:
- Photograph the area clearly and include the image(s) in the product listing
- Note it in the product description using plain language (e.g. "light scuff to front left leg", "minor fading to arm tops")
- Label significant faults on the piece itself in the showroom, visible at the point of collection
If you would like additional photographs of a specific area before committing to purchase, please contact us — we are happy to provide them.
Expected Wear & What Is Not Covered
Ex-display furniture is priced to account for its showroom history. Buyers should expect:
- Light surface marks or minor scuffs consistent with handled display use
- Subtle variation in fabric appearance where the piece has been sat on regularly
- Minor fading in areas exposed to showroom lighting over time
Spills and cleaning: Our showroom pieces are maintained to a high standard, but fabric and leather upholstery on ex-display items may have been cleaned and treated during their display life. We recommend reviewing the care label on your piece and following the recommended cleaning method. We are happy to advise on appropriate cleaning products before purchase.
Wear consistent with normal showroom display is not considered a fault and is reflected in the reduced price. Structural defects or undisclosed damage are a separate matter — please see our returns and warranty information below.
What to Confirm Before Collection or Delivery
Before your ex-display item is collected or dispatched, please confirm the following with our team:
- Dimensions — verify the piece will fit through doorways, staircases, and into its intended space
- Configuration — if the item is modular, confirm which sections are included in the listing
- Condition images — request any additional photographs you need to feel confident in your purchase
- Collection appointment — ex-display items are available for collection from our showroom by appointment; please arrange a suitable time in advance
- Delivery logistics — if opting for delivery, confirm access arrangements and whether a two-person service is required
- Payment — full payment is required prior to release of the item
Warranty & Returns
Ex-display items sold through Annalise Reece Interiors are offered with our standard warranty, as noted on the individual product listing or the Shop Floor Sale page. This covers structural integrity and manufacturing defects. It does not extend to cosmetic wear that has been disclosed at the point of sale.
If you receive an item with undisclosed damage, please contact us within 48 hours of collection or delivery so we can assess and resolve the issue promptly.
Have a Question?
We want you to feel completely confident before purchasing. If anything in this guide is unclear, or if you have a specific question about a listed piece, please get in touch:
- Use the chat or contact form on our website
- Email or call our team directly — contact details are in the footer
- Visit us in the showroom — we are happy to walk you through any piece in person
All clearance and ex-display pieces can be browsed in our Clearance collection.